AODA Multi-Year Accessibility Plan

AODA Multi-Year Accessibility Plan

Title: AODA Multi-Year Accessibility Plan

Date of Issue: Nov. 1, 2014

Review/Revised Date: Jan. 1, 2019

Location: Stratford


Sinclair Pharmacy is committed to providing goods, services and employment in an integrated and accessible manner that respects the dignity and independence of persons with disabilities.  This Multi-Year Accessibility Plan outlines our strategy to prevent and remove barriers to accessibility.  This Plan will be adapted every five years and as needed as barriers to accessibility are identified.  

Sinclair Pharmacy welcomes feedback in relation to this Plan, in the format required by the person providing feedback.  Requests for alternate formats may be directed to the owners of Sinclair Pharmacy.

Customer Service Accessibility

Since 2011, Sinclair Pharmacy has provided training to all employees with respect to our Customer Service Standard.  This outlines the purpose behind the standard, as well as ways in which to communicate & interact with persons with disabilities that take the person’s disabilities into account.

Persons with disabilities are permitted to use their own assistive devices to obtain goods & services at Sinclair Pharmacy.

Service animals are permitted to enter Sinclair Pharmacy.

Persons accompanied by support persons are both equally available to our goods & services.

Notice is provided to the public of any temporary planned, or unplanned disruption to services usually used by persons with disabilities, including the reason for & expected duration of disruption.

Sinclair Pharmacy welcomes feedback on its provision of goods & services to persons with disabilities, in person, by phone, in writing, or email/other electronic format.

Workplace Emergency Response Information

Alternative emergency preparedness plans are available to employees of Sinclair Pharmacy where Sinclair Pharmacy is made aware that such plans are required in event of emergency.

Information and Communication

Sinclair Pharmacy will work with outside provider(s) to ensure our website content meets the WCAG 2.0 Level A standard as soon as practicable and to be in compliance with WCAG 2.0 Level AA by 2021.

By 2018 Sinclair Pharmacy will strive to identify a way to provide alternate format medication information to persons requiring it, upon request.

Sinclair Pharmacy will make this Multi-Year Accessibility Plan available on its website.


Sinclair Pharmacy is committed to open, accessible & fair recruitment practice.  

By January 1, 2018 Sinclair Pharmacy will review existing recruitment processes to ensure they comply with accommodation needs.  Sinclair Pharmacy will ensure persons with disabilities are made aware that application may be made in a suitable format when required.

Also, Sinclair Pharmacy will review & modify where necessary, training systems to accommodate employees with disabilities.

Employees that are returning to work after a disability related absence will have their accommodation needs reviewed & met where possible, taking into account their disability related needs.


Since 2010, Sinclair Pharmacy has improved its lighting of retail space to improve access to persons with visual impairment.

In 2015, Sinclair Pharmacy will undertake a major renovation of its Tavistock location to accommodate persons in wheelchairs, etc. so they may be provided with our goods & services in person (plans attached).

Self serve kiosks (debit machines) will be updated as available from our supplier to include features required by persons with disabilities.  It is not within the scope of Sinclair Pharmacy’s ability to provide such devices ourselves, but we will undertake to incorporate them once available to us from outside sources.

Sinclair Pharmacy is committed to providing excellent customer service to all its customers and as such generally has at any given time sufficient staff on hand in the pharmacy to assist anyone requiring assistance, in whatever manner necessary.  Sinclair Pharmacy commits to maintaining staffing levels required to continue to provide this level of service to all, including those with disabilities.

By 2020 Sinclair Pharmacy will endeavour to incorporate a push-button mechanism to its entrance(s) to facilitate entrance by persons with disabilities.

Sinclair Pharmacy will consider any options to widen aisles in any upcoming renovations.  Area is limited, but wherever space may by incorporated, it will be considered.